Terms of Service
Last Updated: January 1, 2025
IMPORTANT: Please read these Terms of Service ("Terms") carefully before using Rial's services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using Rial's mobile applications, APIs, SDKs, or related services (collectively, the "Services"), you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
2. Description of Services
Rial provides cryptographic verification services for digital images. Our Services include:
- Mobile applications for capturing and verifying images
- API and SDK tools for developers
- Cryptographic proof generation and verification
- Device attestation and hardware-backed security features
3. What Rial Does and Does Not Verify
What We Verify:
- Device authenticity through hardware attestation
- Capture timestamp accuracy
- GPS coordinates (when enabled)
- Image transformation history (crops, resizes, filters applied)
- Cryptographic chain of custody
What We Do Not Verify:
- Content truthfulness or accuracy
- Whether a scene was staged or manipulated before capture
- Identity of the photographer
- Validity of insurance claims or legal assertions
- Whether an image is AI-generated (we verify device origin, not content detection)
4. Service Limitations and Disclaimers
4.1 Technical Verification Only
Rial provides technical verification services only. Our Services are not a substitute for professional investigation, legal advice, or expert analysis. Results should be considered as part of a comprehensive review process.
4.2 No Guarantees
While we use advanced cryptographic techniques, we do not guarantee:
- 100% fraud prevention or detection
- Complete elimination of false positives or false negatives
- Admissibility of our proofs in all legal jurisdictions
- Compatibility with all devices or operating systems
4.3 Device Security
Verification accuracy depends on:
- Device security (jailbroken/rooted devices may compromise verification)
- Proper app implementation and usage
- Network connectivity for certain verification features
- Hardware availability (Secure Enclave, TPM, etc.)
5. User Responsibilities
5.1 Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose
- Attempt to circumvent, disable, or interfere with security features
- Reverse engineer, decompile, or disassemble the Services
- Use the Services to harass, abuse, or harm others
- Misrepresent the capabilities or limitations of Rial's verification
- Submit false or misleading information
5.2 Professional Judgment
Users in professional contexts (insurance, legal, healthcare, etc.) must:
- Exercise independent professional judgment
- Consult with legal counsel regarding admissibility in their jurisdiction
- Verify Rial's results align with their industry's compliance requirements
- Not rely solely on Rial's verification for critical decisions
6. Privacy and Data Handling
6.1 Your Photos
- We NEVER store your actual photos on our servers
- Only cryptographic hashes and proofs are retained
- You maintain full ownership of your images
- Original images never leave your device during verification
6.2 Metadata
- Zero-knowledge architecture protects sensitive metadata
- GPS coordinates and timestamps can be verified without exposure
- You control what metadata is shared in verification proofs
See our Privacy Policy for complete details.
7. Intellectual Property
All intellectual property rights in the Services, including software, algorithms, documentation, and trademarks, belong to Rial or our licensors. These Terms do not grant you any rights to our intellectual property except as necessary to use the Services as intended.
8. Fees and Payment
- Pricing is subject to change with 30 days' notice
- Enterprise pricing and SLAs are established by separate agreement
- Free tier usage is subject to rate limits and may change
- All fees are non-refundable unless otherwise specified
9. Service Availability
- We strive for high availability but do not guarantee uninterrupted access
- Scheduled maintenance will be communicated when possible
- Enterprise SLA customers have separate uptime agreements
- We reserve the right to modify or discontinue Services with notice
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
RIAL IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
IN NO EVENT SHALL RIAL BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Decisions made based on verification results
- Third-party claims related to your use of the Services
- Damages exceeding the fees paid by you in the 12 months preceding the claim
11. Indemnification
You agree to indemnify and hold harmless Rial, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- Your use or misuse of the Services
- Your violation of these Terms
- Your violation of any rights of others
- Decisions made based on verification results
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
12.2 Arbitration
Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware.
12.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions or class arbitrations.
13. Export Controls
The Services use cryptographic technology subject to U.S. export controls. You agree to comply with all applicable export and import laws and regulations.
14. Modifications to Terms
We may modify these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the Services after changes constitutes acceptance of the modified Terms.
15. Termination
We may suspend or terminate your access to the Services at any time for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Security concerns
16. Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements for specific Services, constitute the entire agreement between you and Rial.
17. Contact Information
For questions about these Terms, contact us at:
Email: legal@rial.app
Address: Rial Labs, Inc., [Your Business Address]
DISCLAIMER: Rial Labs provides photo verification services. Results should be considered alongside other evidence and professional judgment. We are not responsible for decisions made based on our verification alone. Consult with legal counsel regarding admissibility in your jurisdiction.